School IT Support Specialist

IT Technician Must pass enhanced DBS Key Responsibilities User Support • Troubleshoot hardware, software and network issues that onsite staff cannot fix or get fixed remotely. • Assist staff with classroom technology including interactive displays, projectors and peripherals as above. • Assist with any IT issues that local and remote support cannot fix, generally these tend to be (historically): o Patch Tuesday remediation/Intune disconnection o Projector and sound connection issues o New staff support o Printing though we hope the migration to universal print will help o Teams issues, Onedrive o Moves and Changes Device Management • Configure and deploy laptops, desktop PCs, tablets and other devices. • Maintain an inventory of ICT equipment • Diagnose and repair devices where appropriate. • Set up new staff devices, hybrid join them to Active Directory, enroll them in Intune, and prepare older machines for reuse by wiping, reloading and reconfiguring them for staff. • Setup pupil laptops, onboard to Intune and Entra (Autopilot Prep) • Setup school specific systems on machines • • Install required software on new system (Company Portal) Classroom Technology • Support teachers with the use of educational technology. • Assist in maintaining interactive whiteboards and classroom AV equipment. Cyber Security & Compliance • Report security concerns, incidents or vulnerabilities promptly. Administration • Maintain accurate records of support requests and resolutions. • Provide reports on ICT issues, equipment status and improvement recommendations. • Any other IT related requests Person Specification Essential • Previous IT support experience. • Good understanding of Microsoft Windows. • Knowledge of Microsoft 365 administration. • Basic networking knowledge (TCP/IP, Wi-Fi, switches and internet connectivity). • Strong troubleshooting and problem-solving skills. • Excellent communication skills with both technical and non-technical users. • Ability to work independently and prioritise workload. Desirable • Experience working in a school or educational environment. • Experience with Microsoft Intune or Endpoint Manager. • Familiarity with safeguarding requirements within education. • Knowledge of cloud services, cybersecurity and backup solutions. Safeguarding The school is committed to safeguarding and promoting the welfare of children and young people. The successful applicant will be required to undertake an enhanced DBS check and comply with all safeguarding and child protection policies. Expected Outcomes The successful candidate will: • Represent the Nexus team. • Ensure staff experience minimal disruption from IT issues. • Maintain a stable, secure and reliable IT environment. • Support effective use of technology in teaching and learning. • Provide proactive recommendations to improve ICT provision across the school. School IT Setup The school is mainly cloud based except for a few systems kept onsite for continuity of service in case of outages. 1. 1 Physical server with an extended hardware warranty for 2 years managed by Park Place Technology with remote agent monitoring. This then runs Hyper-V with a number of VM’s on top. 2. On Site AD with Sync to Entra. SSPR (Self service password reset) is enabled on Entra. All servers are Azure Arc Managed. 3. All staff have MFA enabled and Windows Hello on machines. Except for a small number of staff all accounts are AD Hybrid. 4. There is one important file share onsite , we are discussing moving it online 5. Onsite Fortigate firewall. 6. There are 4 distinct VLANs. Staff, Pupils, Utility (For IOT and Untrusted devices IE printers) and Guest. 7. The network backbone and WIFI are all Ruckus and there are a few smaller switches in the building, all are manageable. 8. Pupil accounts are all in Entra (Not Hybrid) and they login using MyLogin