Publicada em 09 de ago. de 2026 · Verificamos em 11 de ago. de 2026 que ainda está no ar
Role OVO-View Team: Performance and Insight
Salary banding:
£45,770- £55,000 Experience: Broad experience of team working and cross functional engagement in a similar role.
Working pattern: Full-Time Reporting to: Joanna Hemingway, Senior Manager - Analytics Governance Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: Analyse, Insight, Improve Top 3 qualities for this role:
Collaborative, Problem Solver, Innovator
Where you’ll work: At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility. All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.
Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: The Performance and Insight team exists to provide greater understanding of our operational performance, improve the accuracy and accessibility of data and adapt quickly to our changing operational and technical environment. We handle complex and challenging issues and projects, embed a culture of continuous improvement and enable the business’ strategic transformation. Through great Data Governance - we make it easier to find and understand our performance data by implementing great data governance ensuring that data is managed systematically so it can be used efficiently, securely and is accessible to those who need it. Easier to understand performance data - we create simple to understand MI against a set of visual standards, we work with each part of our business to educate our teams on how to spend the least amount of time finding the data vs investing their time in making the right decisions based on what the data tell us. Understanding the work - we have a complex business and we architect MI to bring to light how we perform end-to-end showing what are the key drivers of work and where bottlenecks exist in the system. Innovation and collaboration - as well as making sure we create the best MI today we are looking forward to tomorrow to look at new ways to automate our reporting and embed AI as a way to help our stakeholders identify where their focus should be
This role in a nutshell: An exciting opportunity to use your analytical expertise to drive operational excellence across OVO. You'll be working with data to tell the story of our operational performance, using insights to identify improvement opportunities and working collaboratively with teams to implement changes that benefit our customers. Combining strong analytical skills with continuous improvement methodologies, you'll extract insights from data, conduct rigorous root cause analyses and lead improvement initiatives that enhance efficiency and customer outcomes.
Your key outcomes will be: Performance Analysis & Insights Analyse operational data to identify patterns, trends and improvement opportunities, extracting insights from both quantitative KPIs and qualitative sources such as customer cases Build narratives through visualisations and reports that clearly present important information and outcomes to stakeholders at all levels Monitor performance against agreed metrics and identify trends or issues requiring attention Build in automation from trusted data sources using our data governance standards and choose the right platforms for the audiences who need to consume the data Take your requirements and build new reusable views of performance tailored to the different levels within your organisation Process Improvement & Root Cause Analysis Conduct thorough root cause analyses using structured methodologies (5 Whys, Fishbone Diagrams, etc.) to understand underlying issues Map, analyse and document end-to-end operational processes, identifying inefficiencies, risks, control gaps and improvement opportunities Design and implement process improvements that enhance efficiency, reduce costs, and improve customer outcomes Document RCA processes, findings and recommendations clearly and concisely Understand sampling strategies and how to create increased fidelity of outcome with lowest effort but maintaining statistical significance Stakeholder Engagement & Change Delivery Build strong relationships with process owners and subject matter experts across different functions Articulate clear business cases using simple frameworks that make it easy to understand with the right level of technical detail for stakeholders Present clear recommendations and progress updates to leadership teams and stakeholders at all levels Monitor the effectiveness of changes and track key metrics to ensure that issues are resolved and do not reoccur
You’ll be a successful Senior Process Improvement Analyst
here at OVO if you… Have proven experience using SQL and data visualisation tools (e.g Tableau/Looker Studio) to analyse operational performance and create compelling insights Have experience monitoring and analysing operational KPIs and qualitative data to drive performance improvements Can extract insights and build narratives with data, demonstrating ability to convey information adapted to different audiences Are proficient with root cause analysis methodologies (5 Whys, Fishbone Diagrams, etc.) Have a track record of working in an analytical role, with experience in continuous improvement Have experience or interest in leveraging AI tools for automation and insight generation Are
Crie uma conta grátis pra ver a vaga completa e se candidatar.
