Publicada em 12 de ago. de 2026 · Verificamos em 12 de ago. de 2026 que ainda está no ar
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
The Senior Manager, Customer Success Engineering leads a team of Customer Success Engineers responsible for driving measurable customer outcomes across
Veeam
Data Platform. This role balances strategic planning with hands-on execution leadership, ensuring customers realize value,
improve
resilience, expand adoption, and
reduce
renewal risk.
This leader is accountable for building scalable customer success engineering practices across onboarding, adoption, technical success planning, resilience maturity, executive engagement, and renewal readiness. The Senior Manager serves as a coach, operational leader, customer escalation point, and cross-functional partner
to
Sales, Renewals, Product, Support, Professional Services, and Technical Account Management.
The ideal candidate is a proven technical people leader with strong customer engagement skills, deep understanding of enterprise IT and data resilience, and the ability to translate customer business
objectives
into measurable technical outcomes.
What
you’ll
do
Lead, coach, and develop a team of Customer Success Engineers, which may include junior managers, to deliver consistent, high-quality customer outcomes.
Set clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation.
Drive scalable technical capability across the team, including
expertise
in Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation.
Establish and improve standards for customer success plans,
adoption
roadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication.
Ensure Customer Success Engineers translate customer business
objectives
into co-signed, measurable success plans with time-bound value milestones.
Champion resilience as a customer outcome by standardizing the use of maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning.
Monitor customer health, adoption, sentiment, renewal readiness, and expansion indicators across the team’s
book of business.
Act as a senior advisor and escalation point for strategic enterprise customers, especially when
resilience
posture, executive alignment, adoption risk, or renewal risk requires leadership intervention.
Partner with Sales, Renewals, Technical Account Management, Support, Product, and Professional Services to align customer success engineering activities with account strategy, product roadmap feedback, and revenue priorities.
Build repeatable plays, enablement, and best practices that improve time-to-first-value,
adoption
breadth and depth, retention, expansion readiness, and
referenceability.
Drive continuous improvement in team operations, including capacity planning, account coverage, scorecard hygiene, forecasting inputs, and operating efficiency.
Contribute to business planning by
identifying
growth opportunities, influencing account strategy, supporting expansion motions, and aligning team performance with retention and revenue goals.
Ensure the team
remains
focused on advisory, adoption, resilience, and value realization outcomes while routing break-fix issues, hands-on technical operations, commercial negotiations, and renewal quoting to the
appropriate teams.
What
you’ll
bring
Eight or more years of customer-facing technical experience in enterprise IT, SaaS, data protection, backup and recovery, cloud, infrastructure, technical consulting, pre-sales engineering, technical account management, solutions architecture, or related fields.
Three or more years of
people
leadership experience managing technical professionals, customer success engineers, technical account managers, solutions engineers, or similar roles.
Proven ability to lead managers or technical teams through ambiguity, shifting priorities, and complex customer situations.
Strong understanding of Veeam solutions or comparable data protection, backup, recovery, cyber resilience, and enterprise infrastructure technologies.
Experience building and scaling customer success practices, including onboarding, success planning, adoption motions, health scoring, executive business reviews, renewal readiness, and risk mitigation.
Strong technical acumen across virtualization, storage, operating systems, cloud platforms, scripting or automation, and disaster recovery and resilience best practices.
Ability to engage executive stakeholders, including CIO, CISO, vice president, and director-level audiences, with clear recommendations tied to business value, risk, and outcomes.
Strong cross-functional collaboration skills with Sales, Renewals, Product, Support, Professional Services, and Technical Account Management.
Data-driven leadership style with the ability to use metrics, customer health signals, and operational insights to improve team execution. &
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