Multi-Channel Customer Support Rep

I’m adding a warm, reliable voice to my e-commerce team and need someone who truly enjoys solving customer problems. Your core mission is to keep shoppers happy and informed by responding quickly, clearly, and with a professional yet friendly tone every time. You will handle: • Emails • Phone calls • Live chat Across these channels you’ll look after: • Order and product enquiries • Delivery and order follow-ups • Customer concerns and support requests Friendly and professional communication sits at the heart of this role. If you can stay calm under pressure, juggle several conversations at once, and pick up new online tools without fuss, you’ll fit right in. I value sharp attention to detail, solid written and spoken English, and the confidence to work independently while still keeping me in the loop on any recurring issues you spot. Day to day you’ll: – Acknowledge every incoming ticket or call promptly. – Resolve straightforward cases yourself and escalate anything complex. – Keep concise notes so anyone on the team can see the customer’s history at a glance. – Follow up to confirm each customer is satisfied before closing the case. Previous e-commerce or help-desk experience is a plus, but attitude matters most. If supporting people energises you and you’re ready to start soon, let’s talk.