Publiée le 02 sept. 2026 · Nous avons confirmé le 02 sept. 2026 qu'elle est toujours active
ROLE PURPOSE The Service Desk Team Lead is responsible for managing the day-to-day operations of the Service Desk to ensure consistent delivery of high-quality IT support services to clients and internal stakeholders. This role ensures incidents, requests, and escalations are handled within agreed SLAs, while driving a culture of excellence, collaboration, and continuous improvement. The incumbent provides leadership, guidance, and operational oversight to ensure service stability, customer sat…
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