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Lead Genesys Cloud CX Engineer

EPAM Systems

placeWrocław, dolnośląskie home_workOn-site labelIT publicAggregated job · PL

eventPublished on Jul 07, 2026 · verifiedWe confirmed on Aug 18, 2026 that it's still live

About the job

We are looking for a skilled Lead Genesys Cloud CX Engineer to architect, build, configure and support customer experience and contact center solutions on the Genesys Cloud CX platform. In this position, you will create and architect flows, connect systems, set up routing strategies and safeguard optimal platform performance in alignment with business goals.

Responsibilities

Create and refine IVR/IVA flows through Genesys ArchitectFine-tune call routing strategies, queues, skills, schedules and…

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