Professional Services Operations Director Needed - UK BASED APPLICANTS ONLY

Key Responsibilities Delivery Governance • Own project delivery reviews • Run project health checks and escalation reviews • Ensure projects are delivered on time, on budget and to scope Profitability & Estimation • Improve estimation accuracy • Establish project margin targets • Review change requests and commercial controls • Track actual vs estimated effort Resource Management • Manage consultant utilisation • Capacity planning and forecasting • Balance workloads across projects • Identify recruitment requirements Reporting & KPIs • Build delivery dashboard and management reporting • Track utilisation, project profitability, billable days, customer satisfaction and backlog • Provide monthly operational review to leadership People Leadership • Coach and develop consultants • Support recruitment, interviewing and onboarding • Establish career progression and skills development plans Operational Independence • Act as the day-to-day owner of services delivery • Reduce operational involvement required from Chris • Escalate only major commercial, customer or staffing issues Profile Required Ideally someone who has: • Led a Professional Services team of 10-50 consultants • Experience in software implementation, ERP, EPM, FP&A or Business Applications consulting • Strong utilisation and services P&L management experience • Built PMO, delivery governance and KPI frameworks • Comfortable operating in an SME environment Their initial mission should be to: 1. Establish KPIs and reporting. 2. Improve utilisation and forecasting. 3. Standardise project estimation and reviews. 4. Create enough operational maturity that Chris can step back significantly from delivery management.